Frequently Asked Questions

Never and never. We adore animals and will never ever conduct any type of test on them nor will we ask or let our suppliers to do so.

• Visit our Contact Page to get in touch with us.
• For order details, cancellations, returns, or any general questions/information email us at customerservice@facechanted.com.

If for any reason you lose your password, simply click on reset my password on your log in page to receive an email containing a URL to reset your password.

If you must unsubscribe from receiving emails, simply contact us at customerservice@facechanted.com.

The shipment delivery varies depending on the method of shipment you chose. Please note that shipment takes places only on business days/hours.

Using the tracking number provided, you can track your order.

If you miss an item(s) from your order or have received an incorrect order, please contact us at customerservice@facechanted.com for your concern to be addressed.

If you are unhappy about your purchase, simply contact us at customerservice@facechanted.com for an easy return.

Visit our Return Policy page to verify if your purchase qualifies for return.

To calculate your shipping cost, simply put your desired address in the address box during checkout and our automated shipping calculator will calculate the cost.

If you have a coupon and would like to use, simply put your code on the Apply Coupon box during checkout.

If your order is shown delivered and you cannot locate your order please:

• Check with your neighbors
• Check for Attempted Delivery Notice
• Contact the carrier for further assistance by simply giving your order number

Please note that there is a purchase limit of $500 per order from our website. We apologize for any inconvenience this may cause and appreciate your understanding.